Privacy Policy | UNESCO Shop

UNESCO is committed to protecting personal data in line with its Principles on Personal Data Protection and Privacy. This Privacy Notice explains how UNESCO uses the personal data we collect from you when you use our online boutique platform at shop.unesco.org.

What Data Do We Collect?

The UNESCO Shop collects the following data:

Personal identification data you provide directly:

Name, email address, phone number, postal address, billing and shipping address, organization, country of residence, payment information (including credit card details), and other relevant information depending on the context of your interaction with the site.

Data generated by your activity:

Log information such as Internet Protocol (IP) address, navigation behavior through the website, device and software used, time/date/duration of your visit, and other similar information related to your operating system and computer environment.

Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

How Do We Collect Your Data?

We collect and process your data when you:

Visit our website.
Make a purchase.
Subscribe to our newsletter.
Use or view our website via your browser's cookies.

How Will We Use Your Data?

The UNESCO Shop uses your data for the following purposes:

To process and manage orders, including payment processing, shipping, and order confirmation.
To communicate with you about your orders, respond to inquiries, and send marketing or informational messages where you have opted in.
To assess potential risks and prevent fraudulent activities.
To optimize and improve our online boutique platform, generate analytics about how our customers interact with the Site, and evaluate the success of our advertising and marketing campaigns.

Sharing Your Data

In some circumstances, we share your data with trusted third-party service providers for the following purposes:

eCommerce Hosting platform: Shopify, Canada. To learn more, please click here.
Payment Processing: PayPal, USA and Mollie, France/Netherlands.
Analytics: Google Analytics, USA. To learn more, please click here. You can also opt out of Google Analytics here.
Marketing & Newsletters: Mailchimp, USA; Google Ads, USA and Meta Business, USA

UNESCO may also share your data to comply with applicable laws, respond to legal requests, or protect UNESCO’s rights.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page here.

You can opt out of targeted advertising here:
FACEBOOK – Facebook settings
GOOGLE – Google Settings
BING
Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal here.

DO NOT FOLLOW
Please note that we do not change our Site's data collection and usage practices when we detect a “Do Not Track” signal on your browser.

How Do We Store Your Data?

UNESCO securely stores your data with secure cloud services. Data is retained, when you place an order through the Site, we will keep your Order Information on file unless and until you ask us to delete it.

While we implement measures to protect your data, UNESCO assumes no responsibility for security breaches beyond our control.

Cookies and Similar Technologies

Cookies are text files placed on your computer to enhance your experience on our website. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How We Use Cookies:

To keep you signed in.
To understand how you use our website.

Types of Cookies We Use:

Functionality Cookies: Remember your preferences, such as language and location.
Analytics Cookies: Help us analyze website usage via services like Google Analytics.

Specific cookies used on shop.unesco.org include:

Shopify session, cart cookies and Google Analytics
Session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
Shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
Shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.
Cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
Secure_session_id, unique session identifier
Storefront digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
“Log files” track Site activity and collect data such as your IP address, the type of browser you are using, your Internet service provider, your referring and exit pages, and your timestamp data (date and hour).
“Web beacons”, “tags” and “pixels” are electronic files that record information about how you browse the Site.

Managing Cookies:

You can set your browser to refuse cookies. However, this may impact your ability to use certain features on our website. Visit allaboutcookies.org for guidance on cookie management.

Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

Access the personal data UNESCO holds about you.
Request corrections or deletions of your data.
Object to the processing of your data under specific circumstances.

To exercise your rights, please contact us at shop@unesco.org.

Furthermore, if you are a European resident, note that we process your information in order to fulfill our contractual obligations towards you (for example if you place an order on the Site) or to pursue our commercial interests legitimate, listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

Links to Other Websites

Our website contains links to other websites, including social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, YouTube). UNESCO is not responsible for the privacy policies or content of these third-party websites and encourages you to review their privacy notices.

Changes to Our Privacy Notice

This Privacy Notice will be updated as necessary to reflect changes in our practices or legal requirements. Please refer back to this page regularly for updates. Changes will not apply retroactively.

Contact Us

To learn more about our privacy practices, ask questions, or file a complaint, contact us:

Email: shop@unesco.org
Post: 7 Place de Fontenoy, 75007 Paris, France