Shipping

Treatment delays

We value your order and we are committed to preparing it with the greatest care. Orders are generally processed within 1 to 3 business days after your purchase is confirmed. To respect the environment, our packaging is recycled.

Shipping methods with Colissimo

To ensure reliable and efficient delivery, we have chosen Colissimo for all our shipments. You can choose from several delivery options tailored to your needs:

• Colissimo Standard: For delivery in mainland France, the time is generally 48 hours (2 working days).
• Colissimo Outre-Mer: For shipments to the French Overseas Territories, delivery times vary depending on the destination.
• Colissimo International: For orders destined abroad, delivery times vary depending on the country of destination and can take between 2 to 10 working days. 

Shipping costs are calculated according to the weight of your order and your location. Costs will be clearly indicated at the time of payment.

Due to the legislation of each country, please consider that additional transport costs and custom fees may be charged for the delivery of your package.

All our packages are shipped from France. Below are the different delivery areas and countries.

FR : Andorra, Monaco, France.

Countries Zone 1 : Belgium, Germany, Luxembourg, Netherlands.

Countries Zone 2 : Austria, Ireland, Italy, Portugal, Spain, United Kingdom.

Countries Zone 3 : Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland.

Countries Zone 4 : Algeria, Croatia, Finland, Greece, Iceland, Malta, Morocco, Norway, Tunisia, Türkiye, Bulgaria, Romania, Albania, Belarus, Moldova, Montenegro, Serbia, Ukraine, Vatican City.

Countries Zone 5 : Australia, Canada, China, Hong Kong SAR China, Taiwan - Province of China, India, Japan, Russia, Singapore, South Korea, Thailand, United States, Vietnam.

Countries Zone 6 : Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Suriname, Uruguay, Venezuela, Costa Rica, Dominican Republic, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Panama, Antigua & Barbuda, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Curaçao, Greenland, Grenada, Montserrat, Nicaragua, New Zealand, Fiji, Papua New Guinea, Tuvalu, Vanuatu, Cambodia, Cyprus, Indonesia, Laos, Lebanon, Malaysia, United Arab Emirates, Armenia, Azerbaijan, Georgia, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Maldives, Myanmar (Burma), Nepal, Philippines, Qatar, Saudi Arabia, Tajikistan, Ghana, Madagascar, Cameroon, Angola, Benin, Botswana, Cape Verde, Central African Republic, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Guinea, Kenya, Lesotho, Liberia, Libya, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, South Africa, Tanzania, Togo, Zambia, Zimbabwe.

Countries Outre-Mer Z1 : Mayotte, Réunion, Guadeloupe, Martinique, St. Barthélemy, St. Pierre & Miquelon, Guyana, Sint Maarten, St. Martin.

Countries Outre-Mer Z2 : French Southern Territories, French Polynesia, New Caledonia, Wallis & Futuna.

 

Tracking your order

Once your order has been shipped, you will receive an email with a Colissimo tracking number. This number will allow you to track the status of your delivery directly on the Colissimo website.

 

Returns

Return policy

If you are not completely satisfied with your purchase, you have the option of returning any unused item in its original condition within 15 days of receipt for a full refund.

Return procedure

To start the returns process, please contact us via our online contact form, indicating your order number and the reason for the return. We will provide you with the necessary return instructions, including the address to send your package via Colissimo.

Refunds

After receipt and inspection of your return, a refund will be issued via your original payment method. Please note that initial shipping charges are non-refundable and, unless we are mistaken, return shipping costs are your responsibility.

Assistance

If you have any questions or need assistance regarding your order, our customer service team is at your disposal. Contact us via our online form for a quick and efficient response.