Privacy notice| UNESCO Shop

UNESCO is committed to protecting personal data in line with its Principles on Personal Data Protection and Privacy. This Privacy Notice explains how UNESCO uses the personal data we collect from you when you use our online boutique website at shop.unesco.org.

What Data Do We Collect?

The UNESCO Shop collects the following data:

Personal data you provide directly:

Name, email address, phone number, postal address, billing and shipping address, organization, country of residence, payment information (including credit card details), and other relevant information depending on the context of your interaction with the website.

Data generated by your activity:

Log information such as Internet Protocol (IP) address, navigation behavior through the website, device and software used, time/date/duration of your visit, and other similar information related to your operating system and computer environment.

Additionally, as you browse the website, we collect information about the individual web pages or products you view, the websites or search terms that brought you to our website, and information about how you interact with our website.

How Do We Collect Your Data?

We collect and process your data when you:

Visit our website.
Make a purchase.
Subscribe to our newsletter.
Use or view our website via your browser's cookies.

How Will We Use Your Data?

The UNESCO Shop uses your data in order to fulfill our contractual obligations towards you and for the following legitimate purposes:

To process and manage orders, including payment processing, shipping, and order confirmation.
To communicate with you about your orders, respond to inquiries, and send marketing or informational messages where you have opted in.
To assess potential risks and prevent fraudulent activities.
To optimize and improve our online boutique platform, generate analytics about how our customers interact with the Site, and evaluate the success of our advertising and marketing campaigns.

Third-party service providers we use for the following purposes:

eCommerce Hosting platform: Shopify, Canada. To learn more, please click here.
Payment Processing: PayPal, USA and Mollie, France/Netherlands.
Analytics: Google Analytics, USA.
Marketing & Newsletters: Mailchimp, USA; Google Ads, USA; and Meta Business, USA (Facebook and Instagram)

You can opt out of targeted advertising here:
FACEBOOK – Facebook settings

GOOGLE – Google Settings

DO NOT FOLLOW
Please note that we do not change our Site's data collection and usage practices when we detect a “Do Not Track” signal on your browser.

How Do We Store Your Data?

Data is retained, when you place an order through the Site and can be deleted on request. (We will keep your order Information on file unless and until you ask us to delete it.)

While we implement measures to protect your data, UNESCO assumes no responsibility for security breaches beyond our control.

Cookies and Similar Technologies

Cookies are text files placed on your computer to enhance your experience on our website. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How We Use Cookies:

To keep you signed in.
To understand how you use our website.

Types of Cookies We Use:

Functionality Cookies: Remember your preferences, such as language and location.
Analytics Cookies: Help us analyze website usage via services like Google Analytics.

Specific cookies used on shop.unesco.org include:

Shopify session, cart cookies and Google Analytics
Session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
Shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
Shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.
Cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
Secure_session_id, unique session identifier
Storefront digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
“Log files” track Site activity and collect data such as your IP address, the type of browser you are using, your Internet service provider, your referring and exit pages, and your timestamp data (date and hour).
“Web beacons”, “tags” and “pixels” are electronic files that record information about how you browse the Site.

You can visit allaboutcookies.org to learn more about cookies.

Links to Other Websites

Our website contains links to other websites, including social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, YouTube). UNESCO is not responsible for the privacy policies or content of these third-party websites and encourages you to review their privacy notices.

Changes to Our Privacy Notice

We will revise or update this Notice if our practices change, or as we develop better ways to keep you informed about them. Please refer back to this page often for the latest information and the effective date of any changes. If we decide to change this Notice, we will post a new Notice on our website and change the date at the bottom. Changes to the Notice shall not apply retroactively.

How to contact us

You may request access to your personal data in order to verify its accuracy and may request correction or deletion. To do so in connection with your use of the UNESCO Shop, please contact shop@unesco.org.

For any other questions regarding the processing of your personal data, contact privacy@unesco.org.

Updates to this Privacy Notice

Date of publication 07/04/2025